I. Privacy policy

This website is operated by ALANINA. Throughout the site, the terms “we”, “us” and “our” refer to ALANINA. When using the terms “you” or “your”, this refers to the person who is accessing or using the website.

This privacy policy describes in detail the kind of personal information we collect from you, how it is stored, and how the data will be utilized.

II. Information Collected

When you enter our site, we may collect personal information based on your user behaviors and actions, including but not limited to:

  • Registering an account on our website.
  • Placing an order with us.
  • Subscribing to our newsletter.
  • Participating in our survey.

The type of data and personal information we may collect includes, but is not limited to:

  • Name, email address, phone number, and other contact details.
  • Date of anniversary, date of birth, etc.
  • Delivery address, mailing address, credit card or banking information and other order-related details.

III. Usage of Information

The information and data collected by us is necessary in order to facilitate the following:

  • To improve the user’s online shopping experience, personal and contact details will be automatically stored and filled after first-time registration and order placement, to create a smoother transaction process.
  • To provide better customer service - the information collected will help ALANINA better identify our customers and provide more personalized services.
  • Your information will not be sold or transferred to any third party, with the exception of third-party website plugins, widgets, payment gateways and logistics companies for shipping purposes. The information shared with us will only be used to facilitate the delivery and payment process.
  • To improve the user experience - personal details collected, such as gender, DOB, anniversary dates and other celebratory dates give ALANINA the opportunity to improve your customer experience by sending personalized emails, seasonal and promotional offers, and any news and events relating to the brand.

IV. Data Protection

The safety and protection of our customers’ personal information are essential to ALANINA. For this reason, we work to ensure the implementation of a variety of security measures to keep all personal information protected and secure. All information collected is transmitted via Security Socket Layer (SSL) and then encrypted.

We will not retain your personal data for longer than necessary for the purposes for which it is required. We take every precaution to protect any and all personal data held by ALANINA.

V. Cookies

Cookies are used for our website as they help us improve the online user experience.

This enables users to:

  • Keep track of what is in your shopping cart if you accidentally navigate away from the webpage.
  • Remain logged in to your ALANINA account each time you visit the website.
  • Improved session management: ALANINA will store or recall your preferences and any relevant information provided by you for future visits and personalized advertising and customized offers.
  • Receive product(s) suggestions based on your online activity during previous sessions. Cookies keep track of the items you previously bought, added to your shopping cart, liked and/or duration spent on each session, and will provide suggestions based on these activities.

Upon entering our website,  your browser may notify you of certain types of cookies and how to restrict or disable certain cookies. We give you the choice to accept or reject cookies.

VI. Disclosure of Information

We do not sell, transfer, or trade personal information provided by our clients. However, we do share information with our third parties (payment providers and delivery channels) to make your online shopping experience seamless and enjoyable.

We only process personal data in accordance with your consent and instructions as set out in your agreement with us. Information collected through third-party plug-ins and widgets on the website (such as payment providers and logistic channels) is collected directly by the providers of the plug-ins and widgets.  This information is subject to the privacy policies of the providers of the plug-ins and widgets, and ALANINA is not responsible for those providers’ information practices.

VII. Changes to our Privacy Policy

This Privacy Policy may be updated from time to time without prior notice to you to reflect the changes in our privacy policy practices. Each update will be indicated on our website, at the top of the Privacy Policy page, with the date of when it was last updated.

If you have any questions or comments about this Privacy Policy, or if you would like us to update the information we maintain about you or your preferences, please email us at contact@alaninajewelry.com